Privacy Policy

Last updated: May 2026

At Ellendale Radiologie & Imagerie Médicale, we are committed to protecting the privacy and confidentiality of your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, communicate with us, or access our services.

This policy is intended to comply with applicable Québec and Canadian privacy laws, including Québec’s Law 25 respecting the protection of personal information in the private sector.

1. Personal Information We Collect

We may collect personal information when you:

complete a contact form;
request or book an appointment;
upload a medical requisition;
communicate with us by phone, email, or through our website;
subscribe to communications;
receive services at our clinic.

The information collected may include:

full name;
date of birth;
phone number;
email address;
mailing address;
health insurance number;
medical information contained in a requisition or imaging request;
appointment-related information;
technical and browsing information related to website usage.

2. How We Use Your Information

We use personal information only as reasonably necessary to:

manage appointments;
provide medical imaging services;
communicate with you;
send confirmations and reminders;
respond to inquiries;
manage clinical and administrative operations;
improve our services and website;
comply with legal and regulatory obligations.

We do not sell personal information.

3. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

You may withdraw your consent at any time, subject to legal, medical, or contractual obligations.

4. Disclosure of Information

Your personal information may be disclosed only where necessary:

to healthcare professionals involved in your care;
to authorized service providers and technology partners;
to government authorities or regulatory bodies where required by law;
to applicable provincial healthcare systems, including DSQ/RID where required for healthcare delivery.

All third-party providers are expected to maintain appropriate confidentiality and security safeguards.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:

Personal information is retained only as long as necessary for the purposes described above or as required by applicable laws and regulations.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

8. Your Rights

Subject to applicable laws, you may have the right to:

9. Privacy Officer

Questions regarding this Privacy Policy or your personal information may be directed to:

Privacy Officer

Ellendale Radiology & Medical Imaging

confidentialite@ellendaleradiologie.ca

514-739-6169

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. The most current version will always be available on our website.

If you experience any difficulty accessing content, you can reach us at accessibility@ellendaleradiologie.ca or call (000) 000-0000.

Cookie Consent Banner

Your Consent, Your Control

Upon visiting our site, users will see a cookie banner that clearly explains the use of cookies and provides opt-in choices.

Features:

Explanation of cookie types (e.g., essential, analytics, preference)
Option to accept all, reject all, or customize preferences
Link to full Cookie Policy page
Consent stored for 12 months, then re-requested
Does not block access to core site functions if declined

Ellendale Radiologie only uses cookies that are necessary for secure operation and performance analysis to improve patient experience.